Frequently asked questions

You can add products to your request list on this website and submit your order, send us a message on WhatsApp, or call the pharmacy directly. We will confirm availability and delivery details with you.

Returns and exchanges are subject to the pharmacy's return policy and applicable regulations for medicines. Please contact us before returning any item.

Yes. Use the Upload Prescription page to send a clear photo (JPG/PNG) or PDF of your prescription. An authorized pharmacist reviews every prescription before prescription medicines are supplied.

No. Many healthcare products are available without a prescription. Medicines marked "Prescription required" can only be supplied against a valid prescription, in line with applicable regulations.

Yes, home delivery is available in selected areas. Delivery availability and fees are confirmed when your order is placed.

The list of delivery areas will be published by the pharmacy. Please contact us on WhatsApp or phone to confirm delivery to your area.

Delivery times depend on your area and product availability. Our team will share an estimated delivery time when confirming your order.

Cash on delivery is currently available. Additional payment methods such as bank transfer, cards and mobile wallets may be added later.

You can call us, message us on WhatsApp, send an email or use the contact form on the Contact page. Our opening hours are listed on the Contact page.

Yes. Your information is only used to process your order or prescription and is accessible only to authorized pharmacy staff.